Paulson's Audio & Video Inc Reviews

Recently used Paulson's to take down and pack a 75" TV previously purchased from Paulson's. Service was timely and very efficient. TV arrived at its new location just fine!

Fast, professional service at a reasonable price

Knowledgeable and helpful staff.

Paulson's Audio & video Inc always provide the best customer service, support, along with expert knowledge. My recent exterior lighting installation was another example of this

Another great experience shopping at Paulson's. As a 20+ year customer, they continue to impress with fantastic service and support both pre and post sale. Purchasing our first 4K TV and sound system was smooth and informative with professionalism all the way around, starting with Dave Shock at the store and finishing with Chuck in our home. We will continue to be loyal Paulson's customers for years to.come!

We’ve had three excellent experiences with Paulson’s, each one involving equipment purchase and home installation. In store information and selection options were clear and concise, and installation team interaction and results were equally great. Paulson’s is not close to our home but we continue to go there for value and confidence in our purchases. I have, and will continue to recommend Paulson’s to all interested in audio/video purchases.

The best around, I prefer travelling 1 hour and bringing my audiophile equipment in for repair and maintenance to the Paulson Team. You can tell they are passionate about their line of work, they are precise, fair priced and professional. Best in the game A++

The best around, I prefer travelling 1 hour and bringing my audiophile equipment in for repair and maintenance to the Paulson Team. You can tell they are passionate about their line of work, they are precise, fair priced and professional. Best in the game A++

As an audiophile with limited resources, I hesitated to even go to Paulson’s when I was in the market for a new receiver. Two years after my purchase a power surge fried my stereo. I was devastated and figured I was out of luck. On a whim, I brought it back to them and explained what happened. They were able to get the unit fixed under warranty and had it back to me in a few weeks. I couldn’t be happier with service I have received. They are top shelf.

Great service and great prices. Paulson's does all of my electronics in my home. Directv made a mess of my system in my bedroom when switching out a box and Paulson's came out the next day and made everything perfect again. I have an elaborate system in my family room which is all done by Paulson's. I wouldn't use anyone else.

I have had the pleasure of working with the team from Paulson’s on two home projects. I could not have asked for a better experience. I was able to get specific products for a whole house sound system that was exceptional. David helped with the audio selections as did others. Chuck was the installer and I couldn’t have asked for a more knowledgeable person to do the installation.

Dave is exceptional! He took his time with us and made this a wonderful learning experience. We are completely satisfied with our purchase.

Excellent service and very professional. I am very satisfied with their recommendations and will definitely go back.

Great electronics store. Jason and Connor did a great job.

I continue to buy my AV equipment at Paulson's due to the great service and expertise that I always receive from Bill D. and the team. I live almost an hour so I appreciate being able to call to discuss options, get answers to my questions, and come up with a plan before making the trip to Paulson's. I have been extremely please with their equipment, insight, and service for many years.

Purchased an AV receiver as a gift. While hooking it up, I ran into tech issue with one of the audio inputs. Returned unit and was able to exchange for a different unit without any hassles. Salesman was very knowledgeable and helped with the exchange. Price was just as good as a big box store, but with significantly more personal attention.

Great customer service and high quality products!

Never in one store have I encountered more things I wanted to own. Shout out to the expert demonstrations and knowledge provided by Billy D. I tell everyone I know about this place!

We decided to replace our old Bose sound system with something updated and 4K capable. I ordered a new soundbar, speakers, and base unit from Bose, but it wouldn't work well with our new LG 4K television. I returned it and called Paulson's to get their advice on what to do. Paulson's was very willing to help us try to get our old Bose system rigged to work with 4K, but by then I was ready for a new, up to date system. They showed me several alternatives in their beautiful store, and we chose a Sonos system, which turned out to be fantastic. Paulson's was very helpful in guiding me through the startup process over the phone, which I was very grateful for. It is wonderful to have a storefront where we can look at and hear all the various systems, but more, it is great to have the technically knowledgeable people of Paulson's to help out, versus trying to get someone from an internet store to help. I will continue to do business with Paulsons', and I highly recommend them fore their quality, expert personnel, and prices.

From the account management of David Shock to the installers, everyone was professional, courteous and knowledgeable. We had a lot of repair work for them to do and everything turned out better than before.