%title%
%offer%
Reviews (23)
Best support ever
As a preview guy said "Overall experience was fantastic. Most importantly, when we got stuck, Quotaguard’s support was very responsive, friendly, and helpful."
It's trully accurate, never saw a such quality of service of my life.
Thx and GG !
Advertisement
Craig M.
2022.11.30
Easy to set up, and does everything we need
Pros: Provided us with a set of static IPs that we use for content delivery (to service providers that require a list of approved senders), and enabled root level domains with Heroku + GoDaddy. The customer service is probably the best feature though as we receive fantastic support from [SENSITIVE CONTENT] Cons: The Heroku dashboard could do with a sprucing up, but apart from that I don't really have much to complain about.
Jeffrey D.
2022.08.17
Solid product, great customer support
Pros: It works, it's affordable, and it's easy to configure. Cons: Had some difficulties figuring out how to get it set up to work in my particular scenario.
Ben S.
2022.08.16
Worth every penny
Overall: Working with QuotaGuard has been great. They have responsive customer service and have given immediate, thorough and technical solutions to all of our questions. Pros: QuotaGuard enables us to provide connections from Heroku to our customers over a set of static IP addresses. This is a must-have feature for some customers and we would not be able to win their business without QG! Cons: There are no drawbacks to using QG.
Cade S.
2022.07.27
Reliable static IPs!
Pros: Fastest customer service ever. No downtime. Cons: There was no downside to using this product.
Advertisement
Andrew K.
2022.05.31
Excellent Support
Overall: Very helpful support. Solid environment! Pros: When we had some of our setup wrong and our scripts were throwing errors we reached out to Quotaguard support. They educated, gave setup suggestions and ultimately helped us get the right setup without script errors. They have your back! Cons: Zero Cons. Our tunnels are connecting and sending data with no problems.
Rich H.
2021.11.19
Fantastic Support!
Overall: We're using the Heroku Add-On, which was easy to provision. Support was amazingly responsive and helpful during our pre-purchase analysis and post-deployment configuration. We were under significant deadline pressure and QuotaGuard's responsiveness and flexibility made me feel like a hero to the rest of our team. Pros: The full feature set met our needs and appreciated the competitive matrix in their marketing materials. But the customer support was just stellar. Cons: Honestly none. It's a straightforward service that works as expected.
Sejal S.
2021.10.11
I liked it, but lacks documentation
Overall: Overall a good experince Pros: Ease of use. No code changed required. other products at same price requires change in code and its tedious to get started. QG dashboard is good as it not much jazzy but includes all required info. Support is great. Cons: Documentation seems to be old to be, many things that I came to know in support phase is not mentioned in doc. Eg: how do I tunnel basic rails features like rack console etc. I had downloaded qgtunel file that needs to place at root directory of app, but did not knew it needs renaming to .qgtunnel
Verified Reviewer
2021.10.10
Harder to setup, but worth it
Pros: It solved the MySQL database access problem I had and everything works like a charm now. Customer support for the product is responsive and does their best to help. Cons: There were some minor issues with the setup that prolonged my deployment time. I could not find help on them in the documentation.
Advertisement
Michael B.
2021.09.29
Amazing support on first time tunnelling issues
Overall: We needed to purchases x2 static IPs for a client (secure db) to whitelist. We need to tunnel into these client databases via our whitelisted IPs. We needed to setup a tunnel into the (pSQL) databases. Pros: Super simple Implementation (neat Heroku integration) and flexibility in configuration of IP (used QuotaGuard Static IP) Cons: Literally (for our use case) I have nothing to comment on that can be improved.
Ditch this service - A service that you won't want to experience.
Experience the worst customer support ever. Take no effort to solve the issue. Please take a look at the Transcript. - https://www.linkpicture.com/q/Helpdesk-QuotaGuard-Transcript.png
Michael O.
2021.07.03
Customer support is amazing
Overall: Amazing that it exists painful that I did not know how to setup, I was about near ready to take a linux course to try to figure out how to get it working on my own. the instructions concerning ```bin/qgtunnel [application]``` should be made very apparent in the web docs Pros: They reach out to you and hold your hand through the whole step of the process Cons: It was impossible to try to setup say if you wanted an application itself to send XHR through the tunnel, not just in certain parts of the code. you must come up with a name other than vendor for your dependencies because Ruby stores its packages in a vendor/bundle directory , of which .gitiginore files gladly ignore, I would recommend to mention this in errors simply that the folder is missing place in project root, but first importantly change the vendor name to say qg-vendor, vendor is somthing that Ruby a programming language uses, quotaGuard is just a small library
Tommy M.
2021.04.29
Better than Fixie Socks
Overall: We had a lot of trouble getting a ruby rails app connecting to an external database that required a static IP address. We tried Fixie Socks because they said they offered TCP support for databases but their implementation did not work for ruby database drivers. I spent an entire afternoon trying to get Fixie Socks to work with no luck. Once I switched over to Quotaguard I had my configuration working as expected within the hour. Pros: THe static IP proxy worked right away as intended. We had some issues figuring out some setup but that was more of a Heroku problem than anything else, as soon as we reached out to Quotaguard's support team we had our issues resolved within the hour. Cons: I would hope to find better documentation for database connections. When I googled how to connect a ruby rails app to a proxy for database connections the only results that came back were regarding HTTP connections and not TCP connections for databases.
Advertisement
Alex B.
2021.04.19
Great support for a great product
Pros: We needed Quotaguard for a particular case and the support helped us through the installation process. Their response time was amazing! Quotaguard seems to be a very reliable solution. Cons: Could become pricey if used for a large project.
Hishmad A.
2021.04.03
First time use
Overall: Excellent Pros: Developer experience is excellent, the integration process with Heroku was seamless and the documentations are straightforward . Cons: Maybe if they can provide guidance on how to integrate with Firebase Cloud Functions?
Lucas H.
2021.03.03
Best customer support ever
Overall: The Customer Support for QuotaGuard is the best I have ever encountered, with very quick (<10min) responses and personalized help. Issues I encountered were solved quickly and the online documentation was immediately updated to reflect my issue and the solution. When I queried an aspect of the privacy policy, the company [SENSITIVE CONTENT HIDDEN even spoke to a lawyer to clarify the wording in the policy. Pros: This provides a simple service and does it well. The configuration was simple enough (when I actually read the article properly!) Cons: The interface is a little ugly, but does the job. I found the usage limits a bit low for the first tier of non-free service, but the price point is not too high.
Robert B.
2021.02.16
Excellent product, amazing support
Pros: Simple to use and if you don't get it the support is unparalleled. My knowledge was limited but with expert guidance we got my system working in what was an easier way than first expected. Cons: Can't fault it. Did exactly what I needed.
Advertisement
Yuriy B.
2021.02.15
Easy to use, great support
Overall: Quotagurad helped me overcome the problem that Heroku doesn't support static IPs out of the box. I had to connect to restricted SOAP service and I had it working very fast. Pros: I had troubles figuring out what is the best way to use this product in my NodeJS app so I have raised support ticket and in couple hours I have had everything set up and working with minimum configurations. Cons: There's a bit of confusion in the docs - it was difficult for me as new user to understand which applies for Quotaguard Static and Shield add-ons.
Thomas Brox R.
2021.02.11
Great customer service, solid product
Overall: Helped us meet some very specific demands from one of our clients. Pros: Easy to integrate with Heroku and very stable. Excellent customer support that goes above and beyond to accommodate custom configurations. Cons: The user interface can be a bit lacking but anything that's not there can be solved very quickly by [SENSITIVE CONTENT HIDDEN] and the team.
Gary L.
2021.01.21
Quotaguard's Amazing Customer Service
Pros: Quotaguard has amazing customer service. Some of the best I've interacted with for B2B companies. Whenever there are snags or setup issues, their support answers emails quickly and hops on zooms to debug with us. Even with very little notice, they'll hop on zooms to debug. That is absolutely incredible. Cons: Generally satisfied with the product.